(102-43,102-44)
We conducted a satisfaction survey in five of our shopping centers: Parque Delta, Parque Alameda, Parque Lindavista, Parque Tezontle and Reforma 222. We prepared a tenant satisfaction survey for the establishments occupying our locales regarding the service provided by building management, creating satisfaction metrics that would inform a continuous improvement program.
Administration
Response time
Operation
General opinion
Marketing
Advertising campaign image and promotion
Security
Bathrooms
How would you rate the response time of building administration in addressing issues relating to general operation of the shopping center?
The aspects evaluated were as follows:
Attention and service from administration staff:
Response time, problem follow-up and solution, communication with administrator, knowledge of operating rules
Operations:
Bathrooms, ventilation, lighting, bannisters, supplier corridors, freight lifts, escalators, maintenance, common areas, loading and unloading areas, elevators, entrances, parking, security
Marketing:
Marketing attention and service, advertising, promotions and building directories.
Based on the results of this survey we created a quarterly continuous improvement survey incorporating the following steps:
We are planning another survey for 2022, in order to compare indicators and measure our progress and performance.
We comply with all applicable laws, encourage respect for human rights in our value chain and avoid doing business with any party that does not meet these standards.
