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Tenant well-being

Our tenants are indispensable business partners, so their well-being is of paramount importance. We maintain a comprehensive program to monitor and improve their health and well-being, which includes:

  • Assessments to identify risks and opportunities for the health and well-being of our tenants, including tests of air quality, thermal comfort, cleanliness, and natural light, among others.
  • Satisfaction surveys to measure tenant well-being in relation to property management, customer service and operations.
  • Strategic location of the properties so that they are well connected to different means of public transportation and thus more accessible to tenants.
  • Design, construction and operation strategies to promote thermal comfort, air quality, lighting, green and outdoor spaces, all with the purpose of increasing tenant and visitor satisfaction; guaranteeing safety with clear evacuation plans and emergency signage, along with regular drills.

User Wellness Program

In pursuit of these aims, we have a program of specific actions.

Indoor air quality

Guaranteeing high indoor air quality in our buildings is crucial. We achieve this through various strategies that include meeting the exacting standards of the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE), which specify the number of air changes per hour and the quality required in office spaces. We also have active and passive design strategies, such as incorporating gardens and outdoor spaces that encourage fresh air circulation.

Water quality

We take every action necessary to guarantee the quality of the water that our visitors and tenants receive and to ensure a constant supply. Drinking water is supplied through the municipal system, pipes and wells, according to the needs and location of each property, and we also have treatment plants in most of the buildings, which reduces our water footprint and guarantees a safe supply.

Visual, thermal and acoustic comfort

We combine natural and artificial light in our properties, creating a lighting environment that promotes the visual and mental health of our tenants. We have air conditioning and ventilation systems designed to meet the thermal preferences of each tenant. Acoustic comfort is incorporated from the construction of our properties, taking into consideration the effects of echo and reverberation levels in a space, seeking an adequate degree of acoustic insulation according to the type of space and its use.

Physical activity

We try to promote access to physical activity spaces through the design of outdoor spaces around our buildings. Examples of this are the bike path and jogging track in Parque de la Luz, at Torre Virreyes, which because of its strategic location and connection to the Chapultepec Park has become a meeting point for physical activity in Mexico City. Torre Virreyes tenants also have access to showers in the building, so they can incorporate physical activity into their daily routine.

Biophilic design

One of the most distinctive features of our most recently built properties is the incorporation of elements of nature into their interior design: ponds and water fountains, potted plants and trees, open spaces, and neutral colors that combine with the natural elements. We seek to create these spaces to provide our tenants and visitors with the peace and mental health that comes from being constantly in touch with nature.

Parque Tepeyac

 

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Satisfaction survey

During the year we surveyed 1,749 tenants and visitors about how satisfied they were with their experience in our properties. As a first topic, we wanted to know their general level of satisfaction, and then we asked which aspects they valued as more or less important, so that we could pay special attention to them.

Main factors related to satisfaction

 

We achieved a 97% satisfaction rate among our users.

Torre Virreyes