ODS 9, ODS 11, 2-29

Tenant well-being

Our tenants are indispensable business partners, so one of our main priorities is creating safe, comfortable, high-quality spaces that guarantee their satisfaction. To do so, we have a comprehensive program to monitor and improve their health and well-being, which includes:

  • Assessments to identify risks and opportunities for the health and well-being of our tenants, including tests of air quality, thermal comfort, cleanliness, and natural light, among others.
  • Annual satisfaction surveys to measure tenant well-being in relation to property management, customer service and operations.
  • Strategic location of the properties so that they are well connected to different means of public transportation and thus more accessible to tenants.
  • Design, construction and operation strategies to promote thermal comfort, air quality, lighting, green and outdoor spaces, all with the purpose of increasing tenant and visitor satisfaction; guaranteeing safety with clear evacuation plans and emergency signage, along with regular drills.

Satisfaction surveys

With the goal of measuring tenant satisfaction, in 2024 we conducted our annual satisfaction survey, covering 31% of our GLA. This tool evaluated key aspects such as thermal comfort, cleanliness, safety, and acoustics of our properties, as well as the quality of customer service and resolution of concerns raised by our tenants. Thanks to this exercise, we were able to obtain a clear picture of their overall satisfaction level, identify strengths, and detect areas of opportunity in our properties.

Satisfaction rating

4%
Unsatisfied

57%
Highly satisfied

39%
Satisfied

In 2024, we achieved a 96% tenant satisfaction rate.

ODS 9, ODS 11, 2-29, IF-RE-410a.3

User Wellness Program

To achieve this satisfaction rating, we have a comprehensive program of specific actions that guarantee an unparalleled experience to both tenants and visitors.

Indoor air quality
Guaranteeing high indoor air quality in our buildings is crucial. We achieve this through various strategies that include meeting the exacting standards of the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE), which specify the number of air changes per hour and the quality required in office spaces. We also have active and passive design strategies, such as incorporating gardens and outdoor spaces that encourage fresh air circulation.

Parque Virreyes

Water quality
We take every action necessary to guarantee the quality of the water that our visitors and tenants receive and to ensure a constant supply. Drinking water is supplied through the municipal system, pipes and wells, according to the needs and location of each property, and we also have treatment plants in most of the buildings, which reduces our water footprint by reusing treated water in our toilets, green areas and cooling towers.

parque toreo central

Visual, thermal and acoustic comfort
We combine natural and artificial light in our properties, creating a lighting environment that promotes the visual and mental health of our tenants. We have air conditioning and ventilation systems designed to meet the thermal preferences of each tenant. Acoustic comfort is incorporated from the construction of our properties, taking into consideration the effects of echo and reverberation levels in a space, seeking an adequate degree of acoustic insulation according to the type of space and its use.

parque duraznos

Physical activity
We try to promote access to physical activity spaces through the design of outdoor spaces around our buildings. Examples of this are the bike path and jogging track in Parque de la Luz, at Torre Virreyes, which because of its strategic location and connection to the Chapultepec Park has become a meeting point for physical activity in Mexico City. Torre Virreyes tenants also have access to showers in the building, so they can incorporate physical activity into their daily routine.

parque las antenas

Biophilic design
One of the most distinctive features of our most recently built properties is the incorporation of elements of nature into their interior design: ponds and water fountains, potted plants and trees, open spaces, and neutral colors that combine with the natural elements. We seek to create these spaces to provide our tenants and visitors with the peace and mental health that comes from being constantly in touch with nature.

parque tepeyac