Stakeholders

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Stakeholder relations are a fundamental concern in Fibra Danhos’s policies. We endeavor to serve each group appropriately and maintain an open, transparent and specific dialogue by which we can understand their expectations and interests and strengthen our credibility and trust with them.

To do this, we have a Stakeholder Relations Policy, applicable to all Fibra Danhos’s personnel, establishing the value of each group for the company and our connection with them. This policy is complemented by our Code of Ethics.

Successful stakeholder relations are based on a series of principles and synergies. This means that value is generated for everyone, magnifying the positive impact of our activity, ensuring a financial return and contributing to socioeconomic development. The principles are the following:

Transparency
Dialogue based on complete and accurate information and confidentiality.

Equal treatment
All groups will be considered and treated as equals.

Trust
A store of value for our present and future.

Symmetry
Avoid situations that hinder dialogue and expectations.

Stakeholder communications (2-16, 2-25)
Dialogue with our stakeholders has always been part of our day-to-day activities, and this has earned us a reputation as a solid, reliable company.

Stakeholder group

Communication

Expectations

Frequency

Stakeholder group	Employees	Communication	In-person meetings, company communiqués, institutional e-mail	Expectations	Knowing that the company is concerned about them and values their unique contribution.	Frecuencia	Daily
Stakeholder group	Tenants	Communication	Property management Contract signing and renewal	Expectations	Sustainable, efficient management of the properties where they rent space.	Frequency	Daily (property management) Regular meetings, on request
Stakeholder group	Visitors	Communication	We actively seek visitors’ feedback in various ways to ensure an unforgettable experience in our properties	Expectations	Satisfaction and a safe place to enjoy their visit.	Frequency	Daily monitoring of social media, surveys
Stakeholder group	Suppliers	Communication	Supply contracts Annual reports	Expectations	Maintain ethical, mutually beneficial relations.	Frecuencia	Signing and renewal of contracts Meetings on request
Stakeholder group	Investors	Communication	Quarterly and annual reports and the annual shareholders’ meetings Meetings with current and prospective investors on request, to answer any questions and maintain solid channels of communication	Expectations	Report on our business strategies, financing and use of proceeds, even in crisis conditions, maintaining our sustainable business vision and model.	Frequency	Quarterly Annual Constant contact by e-mail
Stakeholder group	Communities and NGOs	Communication	Quarterly reports Annual reports Investor relations department	Expectations	Have spaces that contribute value to communities by creating jobs and properties that restore zones and inject life, safety and economic resources to communities.	Frequency	Before start of project During project development On request
Stakeholder group	Government and industry relations	Communication	Continuous interaction to stay abreast of policies that may affect our properties, business model and investment activities Through AMEFIBRA (The Mexican FIBRAS Association), we deal with all types of issues that are internal and external to the industry	Expectations	Information on corporate governance and new policies.	Frequency	Regular industry meetings On request